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Legal


Contents

  • General Information
  • Privacy Policy
  • Complaints Policy
  • Website Terms and Conditions

General Information

This website is owned and operated by Guardian Wealth Management

Privacy Policy

Guardian Wealth Management observes the highest standards of practice in all its activities and in line with this, treats all the personal information it collects, holds and uses in strict compliance with the Data Protection legislation in the jurisdictions in which we operate.

We will treat all your personal information as private and confidential (even when you are no longer a client). None of your personal information will be disclosed to anyone other than in exceptional circumstances permitted by law.

These exceptions are where:

  • We are legally bound to do so
  • There is a duty to the public
  • Our interests require disclosure
  • Disclosure is made at your request and with your consent.

Website Terms and Conditions

By accessing and continuing to use any part of this website, the visitor shall be deemed to have accepted and be bound by the following terms and conditions.

The terms shall be governed by, and enforced in accordance with English Law.

This agreement represents the complete agreement and understanding between Guardian Wealth Management and any visitor to this site.

Any new features added to the site in the future, shall be subject to the same terms and conditions, unless otherwise stated.

Copyright
All website design, text, graphics, the selection and arrangement thereof, all software compilations, underlying source code, software (including applets) and all other content on this website, are copyright Guardian Wealth Management and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Visitors are permitted to print and download extracts from this site, provided: (i) No documents or related graphics on this site are modified in any way. (ii) Any use of the content of this site is for personal use of a strictly non-commercial nature. (iii) If copies of these pages are saved to disk, or to any other storage medium, they may only be used for the purpose of subsequent viewing or to print extracts for personal use.

Prior written permission must always be obtained from Guardian Wealth Management, before reproducing or storing any part of this website in any public or private retrieval system or service, including other third party websites.

Privacy
This notice applies to all information collected on this website, or submitted to Guardian Wealth Management at any time through any of our service pages.
When visiting this website and signing up for, or using Guardian Wealth Management’s services through any of our service pages, you may choose to supply us with information that identifies you personally. This information may include individual or business names and contact information.
We use the information you provide about yourself and others to complete the transaction for which the information is intended. Such transactions may include administering a service, such as search; management of online databases; supply of news, or downloads; replying to support requests; or contacting you directly in connection with the running of services to which you have subscribed.

We do not knowingly share the information we collect from you with any third party.

We also collect non-identifying and aggregate information to better design our website and services. This information is for internal use only, and again will not be shared with any other third parties.

Only with your permission will we use the information you provide about yourself, to keep you informed of additions or improvements to our service.

To prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online.

We do not store any personal information on the web server itself. This ensures that no personal details can ever be extracted from the web server.

Proof of Identity
Under the Money Laundering Regulations affecting all our business, Guardian Wealth Management is required to verify the identity and address of every client.

Documents that verify your address can include originals of recent utility bills, local authority tax bills, tenancy agreement and bank or building society statements. Proof of identity papers includes your driving licence, ID card and passport. It is essential that the documentation all show the same residential address.

Disclaimer
The information published in this website is intended to provide information only contained and should not be relied upon as, nor be a substitute for professional advice. The benefits and information vary according to residency and domicile the reader should independently verify the accuracy and relevance of any information provided here, before relying upon it or using it for any reason.

Any one that uses the information published in this site does so entirely at their own risk. In relying upon the information, the visitor indemnifies Guardian Wealth Management against any claims or legal proceedings that may arise from that use. No liability will or can be accepted for any consequences arising from any transactions embarked upon in connection with this information except insofar as they form part of this firm’s responsibilities under the regulatory system or are come within the legal requirements. Nor is the information contained in this site a solicitation to enter into such an arrangement, or does it constitute investment or financial advice. Pension & investment rules can be complex and you should always seek professional advice before entering into any such agreement

Guardian Wealth Management does not give any warranty or other assurance as to the operation, quality or functionality of the site. Access to the site may be interrupted, restricted or delayed for many reasons beyond our control.

Each provision of this disclaimer statement to exclude or limit liability operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.

As part of our on going client care, we may occasionally contact you by email, telephone, letter or other means, to keep you informed about other products and services that may be of interest to you. Should you decide that you no longer wish to be contacted in the future, please write to us by letter or e-mail at our registered address in your jurisdiction.

Guardian Wealth Management Ltd is authorised and regulated by the Financial Services Authority. However, the FSA does not regulate a great deal of business conducted abroad particularly in connection with non-UK residents.

Guardian Wealth Management is a group of several organisations, each of which is a separate legal entity registered in the relevant jurisdictions in which they operate.

Where we refer your request for advice to a sister company operating outside the UK and you are not resident in the UK, it is highly likely that the rules made under the Financial Services and Markets Act for the protection of retail clients will not apply and the compensation scheme or Ombudsman arrangements available under the Act will not be  available. We have no reason to doubt that our sister companies abroad to whom we refer business will deal with retail clients in the United Kingdom and elsewhere in an honest and reliable way.

Complaints Policy

We do our best to provide a quality service, but if you do have cause for complaint, we will equally do our best to deal with it to your full satisfaction. To help us do so quickly and efficiently, please contact us with:

  • your name and address 
  • a telephone number if you would like us to call you
  • details of your complaint, including relevant references and dates

Pleas contact us at the following address:

Compliance Manager

Guardian Wealth Management

Glebe Farm
Burghwallis Road
Burghwallis
Doncaster
DN6 9JJ

Or phone us on: 01302 703128
Or email us at: compliance@gwm-intl.com

What you can expect from us

Our aim is to ensure you feel we have handled your complaint fairly and that you are fully satisfied with the outcome. If we cannot resolve your complaint immediately, we will send you a prompt acknowledgement confirming receipt of your complaint, we will undertake a full investigation addressing all the points you raise and will do our best to reply to you with our written response by post within seven business days. If we need more time to look into your complaint, we will:

  • tell you who is personally dealing with it
  • keep you updated on our progress
  • provide you with a written explanation of the reasons for the delay and tell you when we will respond in full

If you’re still not happy

If we are unable to issue a final response within eight weeks, or you are not happy with our final response for any reason, you may be able to refer the matter to the Financial Ombudsman Service assuming that it has jurisdiction over your case.

For more information:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk